Craft Tea Fox
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Tea Knowledge and FAQ's
Do you recycle the glass bottles?
Does Matcha expire?
I just received my brand new bamboo whisk. What should I do with it?
Full Length Whisk Vs 100 Prong Whisk
Where is the Matcha whisk made from?
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All about Matcha
The Difference Between a Ceremonial, Barista and Hojicha powder
Is your Matcha organic?
Is our Matcha Halal certified?
How to store Matcha?
How do I make my own Matcha or Hojicha Latte ?
How long will the delivery take?
How can I get free shipping?
What if I'm not home to receive my order?
Can I split the items in my order across different addresses?
Can I change my delivery address?
About CTF Subscriptions
How CTF Subscription works
How do I get started?
When will I be billed for my subscription?
Can I change my selection later on?
Can I have multiple ongoing subscriptions for lattes and tea refills?
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Managing Your Subscription
Login to your Craft Tea Fox account
How to update your billing information or email
How to update an existing shipping address
How to skip a delivery
How to edit your next order date
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Managing Your Account
Your CTF Account
Changing account details
Adding a payment method
Can I add a personalised note with my order?
I want to add more items to my order.
Returns and Exchanges
Club Tea Fox Rewards
How to redeem Reward points?
When do reward points expire?
Redeeming items from your reward points
I just referred a friend. Do I get referral points?
Tips and Recipes
Craft Tea Tips
5 Matcha Mistakes You Are Making Right Now
How should I whisk in order to get frothy Matcha or Hojicha?
I’d like to speak to someone. Who can I reach out to?
Wholesale and Bulk Orders
Do you offer wholesale/bulk orders?
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